NOTE: Manuals and software that may be provided with the product will reference a printer series and not the model. If you require assistance finding the serial number of your ImageCLASS printer, please click here. Your model number enables you to get information and services specific to your device.įor most laser printers, the model may be printed on the front, top or near the operational panel.
If you cannot find your model and you are visiting our site from outside of Canada, please visit our Global Website by clicking here to find support options available in your region. When you have successfully disabled the status monitor, you will no longer get reports of empty cartridges when they still contain ink.IMPORTANT: The information contained in this article is for models sold in the Canadian market. If you have the status monitor open on your screen, you should see yellow exclaimation marks (status monitor thinks there is a problem) change to red crosses (status monitor off), like this: The printer will usually beep to acknowledge, but this varies from model to model.ĭepending on your printer model, you may need to turn it off and on again for this to be registered, and you may also need to repeat the process for each cartridge. The symbol is always the same though, it's a red circle enclosing an inverted triangle:Īll you need to do is to hold this button down for 5-10 seconds. First, locate the button that will do this - it's on the front panel of the printer and may be marked "STOP", "RESUME", "CLEAR", "RESET" or any combination of these. The easiest fix is to turn off the status monitor. Older models have a numeric error report, you may see the error codes U162, U163, E005, or 1401 - there are others, this advice refers to any error that your manual informs you is related to ink levels. You may see a graphic representation on your screen that looks something like this: This can sometimes prevent printing altogether. The Canon status monitor is unusually difficult to work with, and will often report cartridges as empty or low on ink when they have just been replaced. Inkjet printers do not contain any mechanism to measure the amount of ink left in a cartridge - any values that the printer or status monitor give you are estimates based the number of pages printed since the cartridge was last changed.
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